OpenAI is working to fix an issue that caused major outages in its applications, including ChatGPT.
A statement from the artificial intelligence (AI) company, posted on the social media platform X just after 4 p.m. ET Thursday, noted “most” of ChatGPT, the API and Sora were down.
An error status page shows OpenAI identified an issue with high error rates on ChatGPT, the API, and Sora at 2 p.m. and began investigating.
The logo of ChatGPT is displayed on a mobile phone screen in front of a computer screen with the logo of OpenAI in Ankara, Turkey, on July 11, 2023. (Harun Ozalp/Anadolu Agency via Getty Images / Getty Images)
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OpenAI said the issue was caused by an upstream provider, which is a company that connects a local internet service provider‘s network to the internet.
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Two additional updates at 3 p.m. and 4 p.m. noted OpenAI was “continuing to work on a fix for [the] issue.”
As of 6:30 p.m., ChatGPT and the APIs were partially recovered, and Sora was fully operational.
The OpenAI logo is seen displayed on a mobile phone screen with the ChatGPT logo in the background. (Idrees Abbas/SOPA Images/LightRocket via Getty Images / Getty Images)
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“We’re sorry for the trouble this is causing,” the company wrote. “We’ve identified the issue and have started recovery. We hope to be back asap.”
Users around the world took to X to comment on the outages, with some noting the crash inhibited their ability to do research and complete school or work assignments.
The ChatGPT website displayed on a laptop screen is seen in this illustration photo taken in Krakow, Poland, on April 11, 2023. (Jakub Porzycki/NurPhoto via Getty Images / Getty Images)
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A spokesperson for OpenAI on Thursday referred FOX Business to the statement and declined to provide further comment on the outages.
